SAVIA: AI Virtual Assistant Platform, Knowledge Management

Pangeanic develops SAVIA: An AI-Powered Virtual Assistant Platform with funding from IVACE

What is Pangeanic's SAVIA project?

SAVIA (AI Virtual Assistant System) is an innovative platform under development by Pangeanic, backed by the Generalitat Valenciana through the Directorate General for Innovation. It will allow organizations to create and manage virtual assistants specialized in advanced search, Q&A, and personalized content generation.

Key Project Information

• File Number: INREIA/2024/112
• Funding Entity: Generalitat Valenciana - Ministry of Innovation, Industry, Commerce and Tourism (via IVACE)
• Duration: January 2025 - May 2026 (currently in development phase)
• Investment: €399,048.85
• Collaboration: Pangeanic (coordinator) and ValgrAI (subcontracted)
  
  
  

  NextGenerationEU

   

  How does SAVIA work?

  SAVIA acts as a centralized system to manage multiple virtual assistants that interact with an organization's internal knowledge:

  1. Modular Architecture: Users access via front-end applications connected to the SAVIA API, which manages authentication, usage control, and intelligent request routing.
  2. Specialized Processing: The system routes requests to specialized modules (content extraction, web scraping, and processing pipelines) to reformulate queries, evaluate relevance, and generate responses.
  3. Unified Management: Centralizes all generative AI and advanced search services into a single, manageable platform.

  Main features in development

  SAVIA is being designed as a complete ecosystem for intelligent corporate knowledge management, where every component has been carefully developed to offer an integrated experience adaptable to the specific needs of each organization. The platform combines advanced natural language processing capabilities with a modular architecture that allows scaling according to business demands, all presented through an intuitive interface that eliminates traditional technical barriers to adopting private generative AI. Among its standout features is a robust knowledge management system, which acts as the backbone for all virtual assistants, enabling the transformation of scattered information into structured and easily accessible knowledge.

  Intuitive Knowledge Management

  At the heart of the SAVIA system lies a sophisticated yet accessible solution to transform information chaos into structured, actionable knowledge. Knowledge management in SAVIA solves one of the biggest current challenges for organizations: how to effectively leverage the massive amount of dispersed information in websites, internal documents, and digital repositories that typically remain underutilized. The platform offers a unified experience where administrators can capture, organize, and keep corporate knowledge updated without needing advanced technical skills, allowing teams to focus on deriving value from information rather than struggling with complex document management systems. This functionality not only indexes content but also establishes intelligent connections between different sources, creating a knowledge fabric that virtual assistants can navigate with precision to provide contextually relevant answers to end users.

  • Flexible Sources: Website indexing (recursive mode for full sites or single mode for specific URLs) and internal documents.
  • Organization by Collections: Grouping of knowledge sources reusable by multiple assistants.
  • Dynamic Updates: Continuous administration of the knowledge corpus to keep it relevant.

  Creation of Customized Assistants

  The true power of SAVIA lies in its capacity to transform generic virtual assistants into intelligent, specialized companions for every department, role, or specific business need. Beyond simple chatbots with predefined answers, the platform allows for the conception of assistants with distinctive personalities and capabilities, adapted to the unique workflows and organizational contexts of each company. This deep customization does not require advanced programming knowledge but is achieved through a user-centered design philosophy that democratizes access to generative artificial intelligence. Each assistant can be molded to become a human resources expert, a technical documentation specialist, or a virtual sales advisor, always maintaining consistency with the organization's identity and strategic goals.

  • Simple Configuration: Intuitive forms to define name, description, type, and access level (public, internal, or restricted).
  • Specialized Skills: Q&A, advanced search, content generation, and automatic summaries.
  • Advanced Customization: Specialized prompts by language and function, predefined messages, and interaction flows.

  Robust Security and Access Control

  In an environment where data protection and knowledge governance are critical, SAVIA integrates a multi-layer security system designed to meet the most demanding corporate compliance standards and regulations such as GDPR. The platform combines a highly detailed permission model with real-time audit mechanisms, ensuring that every interaction with virtual assistants occurs within a controlled and transparent framework. This architecture not only protects sensitive information but also empowers organizations to define access policies adapted to their hierarchical structure and operational needs, transforming security into a strategic enabler rather than a barrier to innovation.

  • Differentiated Profiles: User (read-only and interaction), Administrator (full management of their instance), and Superadministrator (control of all instances).
  • Granular Permission System: Management by groups with specific skills (Q&A, search, generation, and summary) applied to specific collections or assistants.
  • Complete Traceability: Logging of all queries with incoming and outgoing messages, user feedback, and usage metrics for auditing and continuous improvement.

  Optimized User Experience

  Users will find it increasingly easy to control information and avoid sending it to Large Language Models outside their organization thanks to SAVIA's features: 

  • Web Administration Console: Intuitive interface adapted for both technical and non-technical profiles.
  • Comprehensive Dashboard: Real-time visualization of statistics (number of assistants, prompts, collections, tokens consumed, and queries).
  • Unified Chat Interface: Conversation history, ability to send feedback, and differentiated access (public without authentication or internal with login).
  
  

  Benefits for Organizations

  • Knowledge Centralization: Transforms scattered information into a unified conversational interface.
  • Operational Efficiency: Automation of FAQs and rapid content generation.
  • Scalable Adoption: Flexible permission system that adapts to the organizational structure.
  • Continuous Improvement: Integrated feedback system to optimize response quality.
  • Simple Integration: Robust API to connect SAVIA with existing organizational systems.

  Current Status and Next Steps

  The SAVIA project, funded by IVACE, is currently in an active development phase with significant progress three months into its inception. The platform is expected to be fully operational before May 2026, positioning Valencian companies as benchmarks in the strategic implementation of generative artificial intelligence for efficient corporate knowledge management.

  How can your organization prepare to implement specialized virtual assistants? Pangeanic offers specialized consultancy on generative AI adoption strategies adapted to the specific needs of each business sector.