Speak to Global Customers in Their Own Language

Digital Business and Language Translation

by Manuel Herranz
In many ways, the world seems to be getting smaller. Transatlantic flights may still take hours, but there is no denying that international markets are becoming more accessible than ever due to globalization, increased connectivity and the relaxation of trade barriers. Previously, the possibility of doing business overseas was only an option for large businesses as they had extensive resources, and specialist knowledge. Fortunately, this is no longer the case as even small digital businesses can reach out to international markets in a number of ways, mostly through international websites, translation services and website localization. A digital business has the option of using a ready-made sales platform such as Amazon, offering direct online sales or seeking trading partners in the local market. Content Management Systems like WordPress, Joomla, etc., and eCommerce software like Prestashop or Magento make it easy to have a global presence…in one language.

However, in order to begin, a digital business has to get its message across to the target audience. This essentially means that you have to be able to speak your customers’ language. It is a fact that the most widely used language online is English. Therefore if you native language is not English (as it is my case) you need a translation company and good English translation services to ensure your international website looks great. To some extent, a digital business can use it as a bridging language in the corporate world, but most likely you will need translation services into several languages you are not familiar with. After all, English represents only a third of total online usage because the majority of the world population doesn’t speak English at all. There is also substantial evidence that indicates that even if people understand English, they prefer to visit websites in their own native language, if they are available.

Speak to Global Customers in Their Own Language

Plenty of surveys have been conducted and all indicate that nearly 75% of online buyers prefer to make purchases from websites in their native language. This means that even if your digital business has a product or service that can garner genuine global appeal, you may not be able to enjoy success if you aren’t able to market in the local language. This can be accomplished by working with native researchers and language translators who can provide you with the relevant cultural background and the necessary facts and figures.

A study carried out by the European Commission in 2011 showed that

  • Nine out of 10 Internet users stated that, if given a choice of languages in a website, they always visited a website in their own language.
  • Nearly 1 in 5 Europeans (that’s 20%) said they never browsed websites in any other language but their own.
  • 42% said they never purchased products and services in other languages.

The study points at the fact that while many Europeans are well-known multilinguals, they still strongly prefer to buy in their native languages.

Localizing your WebsiteIssues for website translation

The website of every digital business is basically a virtual shop window and it is usually the main asset used by your business for reaching international customers. Digital business and language translation are partners in a world where just changing the display language in a website makes it available to millions of users. New customers will often visit your website to get a better idea of your products and services. You can make use of machine language translation as they offer an easy and quick solution. However, machine translation may lead to some contextual errors, which can be corrected by native-speaking translators. They ensure that your content is factually correct and can also assist with cultural sensitivity and references. Machine translation is suitable for localizing shipping information, prices and currencies and any import and custom duties, as well as non-essential content.

Translation of other Materials

Machine language translation can also be used by digital business for marketing materials like instruction manuals, brochures and online assistance. In case of social media presence, local profiles have to be made and you may also think about using local platforms instead of globally recognized ones. This can only be done with the aid of human translators as they can help in maintaining your page.

A digital business should bear in mind that language translation is an ongoing process for reaching out to foreign markets and maintaining your position.

Optimize your website with expert keyword translations

We have dealt extensively with the need of not focusing on literal translation work when translating a website. The term website localization began to be used some years ago as an added value service involving research of terms as used in a country rather than just the translation (which may be perfectly fine) but not the preferred term people search for in the target country you are focusing. With constant changes in search algorithms, the marriage between digital business and language translation is here to stay.

Further reading: Why a Digital Publisher Needs a Translation Company as a Partner

 

Leave a Reply

Your email address will not be published. Required fields are marked *


seven × 3 =

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>